The Joint Commission Webinar - Developing a Reporting Culture

The high reliability journey requires a commitment to think about safety much differently than we have before. Organizations will progress when they stop emphasizing individual error and move toward understanding the larger framework that governs behavior. In health care, individual performance is best understood within a system defined by inherent risks. Our goal as safety leaders is to design effective mitigation strategies based on an understanding of how system design and human performance interact to create this risk. An essential piece of safety culture is establishing a just culture in which we evaluate individual actions within the larger organizational context.

To learn more, attend “Developing a Reporting Culture” on Tuesday, May 28, from 9-10 a.m. (PT)/10-11 a.m. (MT)/11 a.m.-noon (CT)/noon-1 p.m. (ET). During this follow-up webinar to Sentinel Event Alert 60, “Developing a reporting culture: Learning from close calls and hazardous conditions,” you will hear from patient safety experts about their path to establish a just culture and the key role it played in a much broader commitment to high reliability. Understand common challenges that organizations face when they attempt to replace their old way of thinking about human performance with systems thinking.

If you can't make it, register anyway. We'll send you a recording and other valuable resources.

Space is limited for this webinar. Registration will close when we have reached maximum capacity. This webinar will be recorded. If you are unable to participate, a replay of the webinar with presentation slides will be available on The Joint Commission website approximately 5-7 business days following the program.

This webinar is approved for 1.0 Continuing Education Credit from:

• Accreditation Council for Continuing Medical Education (ACCME) (AMA PRA Category 2 Credits™)
• American Nurses Credentialing Center (ANCC)
• American College of Healthcare Executives (ACHE)
• California Board of Registered Nursing
• Certified Joint Commission Professionals (CJCP)
• International Association for Continuing Education and Training (IACET)

CE/CME/CEU credits are available for the live audio only. Credits will not be available for webinar replays. In order to claim credits, you must have:

• Individually registered for the webinar through The Joint Commission website.
• Listened to the webinar in its entirety. Only those listening live on the day of the call will be eligible to receive credit. This is an educational program being offered exclusively to Joint Commission-accredited organizations.
• Completed a post-program evaluation/attestation. A link to the post-program evaluation/attestation will be sent to your registered email 24-48 hours after the webinar. After completion of the survey, you will receive a printable certificate available to download. Please note: The survey will close approximately 2 weeks after the “live” webinar.

At the end of this session, participants will be able to:

• Explain how system design and human performance can create risk.
• Verbalize the steps toward establishing a just culture in their own organizations.
• Address the challenges that prevent some organisations from embracing systems thinking and how to mitigate those challenges.

Registration available online here